Refund policy

Last updated 7 November 2026

Installation

If you change your mind before we start work on your site, we’ll refund the installation fee in full. Once work has started, the fee isn’t refundable, but we’ll keep working with you until the site is ready to launch.

Managed hosting

You can cancel at any time and you won’t be charged again. Your plan stays active until the end of the month or year you’ve paid for. We don’t refund part-used periods.

If you were charged for a renewal you didn’t mean to keep, write to us within 14 days of the charge and we’ll refund it, as long as no work was done in that period.

How refunds are paid

Refunds are made by Lemon Squeezy, our payment provider, to the original payment method. They usually arrive within 5–10 working days, depending on your bank.

Asking for a refund

Email hello@scoothost.com with the email address you paid with.